Diligent Financial Group Policy – Orders, Shipping and Returns

Transaction Fulfillment Security

We are PCI compliant. All online orders are processed safely and secure through Stripe Payment Form with HTTPS Level Security. (www.stripe.com) All credit card / debit card : VISA, MC, AMEX, DISCOVER data entered through the checkout payment form is securely sent directly through Stripe‘s private encrypted servers. Doing this further protects your personal and private information. 

From the Stripe Security Policy : ” Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe.”

HTTPS and HSTS for secure connections

Stripe forces HTTPS for all services using TLS (SSL), including our public website and the Dashboard.

  • Stripe.js is served only over TLS
  • Stripe’s official libraries connect to Stripe’s servers over TLS and verify TLS certificates on each connection

We regularly audit the details of our implementation: the certificates we serve, the certificate authorities we use, and the ciphers we support. We use HSTS to ensure browsers interact with Stripe only over HTTPS. Stripe is also on the HSTS preloaded lists for both Google Chrome and Mozilla Firefox.

Encryption of sensitive data and communication

All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.). ” – Stripe.com/security/stripe

Diligent Financial Group’s Website also has redundant SSL for Authentication and Secure Encryption of all website data embedded at the domain and server level of // www.diligentfinancialgroup.net //. Your information is safe with us and we don’t sell or distribute your personal financial information to third parties.

Order Fulfillment

All orders are processed on a daily basis from Monday to Friday in the order we receive them ( *note Some holidays may affect processing time ) 

Local placed orders can expect to be delivered within 1-2 business days depending on your location. (Note (though not typical) due to Covid 19 there may be a slight delay)

Shipping & Handling Delivery Policy

Currently we process all orders digitally. As we do not offer physical goods.

Usually our processing time is 72 hours or less, but this may vary based on processing schedules and our business hours.

Package Tracking

All orders are processed internally and you are notified via email on the progress of your order. If there are issues during processing you may reach out to our support. 

Exchanges and Returns Policy

We love to make you happy and if for any reason at all you are dissatisfied with your purchase or product please contact us directly here, to make things right. If we deem it plausible, on a case by case basis a full or partial refund may be given. 

In terms of our service , since it a digital service you receive we can’t currently accept returns unless (in a case by case basis) we deem it our responsibility and authorize an exchange, credit or return at our discretion.

In the event a return/exchange is approved : Items purchased online can be returned online.

Exchanges or return inquiries if applicable, please contact us here : ​(800) 455-9632 Mon-Fri, 9AM – 6PM US Central Standard Time.

Order cancellation

Transactions are immediately charged / debited when placing your order and cannot be cancelled online. 

Please contact our support channel for any cancellation requests.

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